Our Commitment to Excellence
At Dolce & Gabbana Shop, we understand that the perfect fragrance experience extends beyond your purchase. That’s why we’ve crafted a seamless shipping and returns process that reflects our commitment to luxury and customer satisfaction. Whether you’re shopping for our exclusive perfumes, elegant candles, or premium grooming products, we ensure your journey with us is nothing short of exceptional.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (Orders over $50) | EMS |
International Shipping Note: We ship globally, excluding some Asian countries and remote locations. International customers may experience slightly longer delivery times and are responsible for any customs duties or import taxes.
Returns & Exchanges Policy
Eligibility Criteria
We accept returns and exchanges for items meeting the following conditions:
- Items must be returned within 15 days of receipt
- Products must be in original, unopened condition with all seals intact
- Original packaging must be included and undamaged
- A valid proof of purchase is required
Non-Returnable Items
To ensure product safety and quality, the following cannot be returned or exchanged:
- Opened fragrance products (due to hygiene and safety regulations)
- Used skincare and grooming products from our Skincare and Grooming collection
- Opened or partially used gift sets including Men’s Perfume Gift Sets, Perfume Gift Sets, and Women’s Perfume Gift Sets
- Items marked as “final sale” or purchased during special promotions
- Personal care items where seals have been broken
Return Process – Step by Step
Contact our customer service team within 15 days of receiving your order to initiate the return process.
Carefully pack the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.
Ship the package to our returns address using a trackable shipping method. We recommend insuring your return package.
Once we receive your return, our quality team will inspect the items within 3-5 business days. You will receive email notifications throughout the process.
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
Exchange Process
If you wish to exchange an item for a different product:
- Follow the standard return process outlined above
- In your return request, specify the item you’d like to exchange for
- Once we receive and process your return, we will ship the new item
- Any price differences will be charged or refunded accordingly
Refund Information
Refund Timeline
| Payment Method | Processing Time After Return Approval |
|---|---|
| Credit Card Payments (Visa, MasterCard) | 5-10 business days |
| PayPal Payments | 3-5 business days |
| JCB Payments | 7-14 business days |
Refund Method
Refunds will be issued to the original payment method used for purchase. Please note:
- Shipping fees are non-refundable unless the return is due to our error
- The refund amount will reflect the product cost only
- Original shipping charges are non-refundable for changed mind returns
International Returns
As we serve customers globally (excluding some Asian countries and remote locations), international returns are accepted following the same policy guidelines. Please note:
- International customers are responsible for return shipping costs and any customs duties
- Return processing may take additional time for international shipments
- Refunds will be issued in the original currency of purchase
Contact Us
For any questions regarding shipping, returns and exchanges, please contact our customer service team:
Email: [email protected]
Address: 642 John Calvin Drive, Chicago, US 60605
Response Time: We typically respond within 24-48 hours during business days.
Policy Update: This Shipping & Returns Policy was last updated in October 2023. We reserve the right to modify this policy at any time. Any changes will be reflected on this page with an updated revision date.